December 2023: This baseline report, conducted as part of IT for Change’s partnership with LabourNet, aims to provide data-backed, specific recommendations for the development of the SAHI Serve app, recognizing the ecosystem in which it is situated and the specific challenges faced by urban informal women workers. From March 2023 to July 2023, a quantitative survey was undertaken with 291 urban informal women workers who had recently joined LabourNet’s training program. These women were based in four Indian states: Karnataka, Maharashtra, Haryana, and New Delhi. The survey addressed the following themes: the nature of women's participation in the informal economy, respondents’ challenges with care work, their professional and employment-related preferences, their perceptions of the SAHI Serve/app-based gig work, as well as the role of the state in facilitating decent work.